Return and Refund Policy
At TurkmenExporter.com, we strive to ensure the satisfaction of our customers with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your rights and obligations when returning items purchased from our website.
Return Process:
- Contact Us: Before initiating a return, please contact our customer service team within 1 days of receiving your order to inform us of the issue and request a return authorization.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.
- Package Your Item: Pack the item securely in its original packaging, ensuring that all accessories and documentation are included.
- Shipping: You are responsible for shipping the item back to us. We recommend using a trackable shipping method to ensure that your return reaches us safely.
- Inspection: Upon receiving the returned item, our team will inspect it to ensure that it meets our return criteria (outlined below).
- Refund or Exchange: If the item meets our return criteria, we will process your refund or exchange as per your preference.
Refund Process:
- Refund Method: Refunds will be issued in the same form of payment used for the original purchase.
- Processing Time: Please allow 5 business days for your refund to be processed and reflected in your account, depending on your payment method and financial institution.
Customer Requirements:
- Return Window: You must initiate the return process within 3 days of receiving your order.
- Product Condition: Returned items must be in their original condition, unused, and with all tags and labels intact. Any signs of wear and tear, damage, or alteration may result in the denial of the return.
- Reason for Return: We accept returns for reasons such as product defects, incorrect items received, and other reasons indicated in the contract.
Contractual Agreement:
For each specific product purchased from TurkmenExporter.com, a contract will be created that includes the details of our return and refund policy. By completing the purchase, you agree to abide by the terms outlined in the contract.